Frequently Asked Questions
Everything you need to know about our handcrafted comfort.
How long will it take for my order to ship?
Standard orders are processed within 1-2 business days. Personalized items with custom embroidery may take an additional 3-5 business days before shipping.
What is your return policy?
We offer a 30-day return policy for most items in their original, unwashed condition. Please note that personalized or custom-embroidered products are final sale and cannot be returned.
Are your products safe for newborns?
Yes, safety is our top priority. All of our plush toys and apparel undergo rigorous safety testing to meet or exceed ASTM and EN71 standards, ensuring they are safe for all ages.
How do I care for my Bunnies By The Bay plush and clothing?
Most of our items are machine washable on a cold, gentle cycle. We recommend placing plush toys in a pillowcase and air drying to maintain their softness and longevity.
Do you offer international shipping?
Yes, we ship our bunnies and gifts to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Can I add a gift message to my order?
Absolutely! You can include a personalized gift message during the checkout process, which we will print on a special card to accompany your gift.